We do not accept returns for simple change of mind or make the wrong selection. If you find your purchase is the incorrect size you can return it to our retail store 107 Mary Street Gympie Qld 4570, within 10 days of receipt. Please note you will need to pay the return postage.
Returns for change of size will only be accepted when:
- Items are in their original condition;
- Items are in their original packaging (shoe boxes must also be returned in their original condition);
- Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
- Proof of purchase is provided.
Refunds will be processed:
- Within 24-48 hours of receipt where possible
- In the event you return a product due to incorrect size and we are unable to provide you with the correct size a refund will be issued the way you made the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days
Please note, returns on underwear are not accepted.